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Cancellation, Return & Refund Policy

We want you to be completely satisfied with your purchase. Please review the following policy before placing your order.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not yet been processed, customized, or shipped.

Orders for prescription lenses, customized eyewear, or other personalized products may enter processing shortly after the order is placed and may not be cancellable once production or customization has started.

To request a cancellation, please contact us as soon as possible with your order number.

Once an order has been processed or shipped, it cannot be cancelled. However, eligible products may be returned in accordance with our 30-Day Return Policy below.

30-Day Return Policy

We accept eligible returns within 30 days from the date you receive your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with the original packaging, tags, cases, and accessories.

• Not show signs of wear, damage, alteration, or use.

• Include the order number or proof of purchase.

Please contact us before sending any item back. We will provide instructions for completing the return.

Eyewear Frames & Sunglasses

Unused frames and sunglasses may be eligible for return within 30 days, provided they are in their original, resalable condition with all original packaging and accessories.

Products that have been worn, damaged, altered, or customized may not be eligible for return.

Prescription & Customized Lenses

Prescription lenses and other customized or made-to-order products may not be eligible for return or cancellation once production has started, as they are prepared specifically according to the customer's prescription or requirements.

If you receive a product with an incorrect prescription, manufacturing defect, or an error on our part, please contact us promptly so that we can review the issue and provide an appropriate solution.

Contact Lenses

For hygiene and safety reasons, contact lenses can only be returned if they are unopened, unused, and in their original, sealed packaging.

Opened, used, damaged, or unsealed contact lens products are not eligible for return unless they are defective or were supplied incorrectly.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue. Where the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, refund, or other resolution.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping or return costs, where applicable, may be deducted from the refund unless the return is due to an error, defect, or incorrect product supplied by us.

Important Note

For health, hygiene, and safety reasons, certain products—including opened contact lenses and customized prescription products—may have different return conditions.

Please contact us before returning any product if you are unsure whether it qualifies for a return.

Contact Us

For cancellation, return, or refund requests, please contact us with your order number and registered contact details.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.